Cynon Taf Community Housing successful in achieving equality & diversity mark
Social housing landlord, Cynon Taf Community Housing (CTCH), has been successful in achieving a prestigious and nationally-recognised equality and diversity mark for housing providers.
The QED Award (Quality in Equality and Diversity), developed by Welsh housing charity, Tai Pawb, provides a comprehensive framework for improving the equality and diversity impact of an organisation. Awarded by an independent panel, it reports on strategic areas such as governance, leadership and culture as well as customer-facing service provision, including access and tenant involvement.
Staff from across the organisation, as well as tenants, engaged in the 12-month accreditation process which included staff surveys, engagement with tenants, on-site visits, a review of policies and procedures and the production of an action plan for the next three years. The award includes an annual check-up where Tai Pawb will monitor progress on CTCH’s action plan and offer support to meet challenges.
Cynon Taf Community Housing – which manages more than 1,800 homes in Rhondda Cynon Taff - joins Melin Homes and Merthyr Valleys Homes as only the third housing association recipient of the award in Wales.
Commenting on its success, chief executive of Cynon Taf Community Housing Group, Victoria Slade, said:
“We’re obviously really pleased to be accredited for QED – applying the framework has definitely improved the way we think and do things – with constructive challenge along the way from Tai Pawb.
This is a great marker of progress and the hard work of teams across the organisation – but we know we can always do more around fairness and equality.
We’re looking forward to building on what we’ve done so far.”
Alicja Zalesinska, director of Tai Pawb, added:
“We are delighted to see another housing association in Wales receiving the QED award.
“Cynon Taf Community Housing deserves congratulations for having demonstrated a clear commitment to improvement and evidencing innovative thinking throughout the review process. Staff in particular were open-minded to change and transparent about existing work as well the challenges that lie ahead.
“In every part of the organisation, there was enthusiasm for the programme of work and a genuine willingness to learn from others.
“The award is testament to the high regard with which the organisation holds equality and diversity”.